Refund Policy

We want you to be satisfied with your electronic supplies. Our Return Policy is designed to ensure you have a seamless experience if you need to return or exchange an item.

We guarantee that you can return the item within 14 days without needing to provide a reason.

For issues related to product quality or non-human damage (excluding warranty items), you are eligible to request a return or exchange within 30 days. Returns or exchanges will not be accepted if the request is made after 30 days.

Eligibility

To be eligible for a return, your item must be unused, in the same condition you received it and in its original packaging.

Initiate a Refund

Please contact us within 30 days of receiving your order to initiate a return or exchange.

Provide your order number, details of the item you are returning and the reason for your return.

Refunds

Once we receive the returned item and confirm that it meets our return policy criteria, a refund will be processed.

Refunds will be issued to the original form of payment used for purchase.

Refund arrival time: About 3-5 business days.

Refunds and Returns Process:

To begin the process of returning an item, please follow these steps:

· Log in to your account on our website.

· Navigate to "Order History" and select the specific "Order Information."

· Click on the "Return" button to initiate the return request.

Upon submission of your request, our customer service team will reach out to you via email, which is registered in your account, to discuss the reason for the return and to provide you with the necessary return address.

Here are additional guidelines to follow in case of damaged goods:

1. If possible, report the issue directly to the courier's delivery representative before accepting the package. They will guide you through their complaint process.

2. Should you have already accepted the package, document the damage by taking photos and contact the courier's local office to file a formal complaint. They will have a procedure in place for you to seek compensation.

3. Promptly get in touch with us, providing your order number and detailed information or images of the issue with the damaged items. We will liaise with the courier on your behalf.

4. After the courier validates the claim, they will compensate us, and we will pass on this compensation to you. The compensation amount can vary depending on the case and the courier's policies. In some instances, you may be required to cover the shipping costs to return the damaged item to us so that we can replace it with a new one.

Warranty Exceptions and Important Information:

1. The warranty does not cover any degradation of the product caused by normal wear and tear, or damage sustained during use. These are the customer's responsibility.

2. If a product is damaged or misused by the customer, the warranty becomes void immediately. In such cases, no compensation will be offered. However, customers are still welcome to contact us for the purchase of replacement items or spare parts, if available. We will charge the full price for the components and any shipping fees required to deliver them.

3. All returns require prior authorization from our support team. Refunds will only be processed after the item has been returned to the address provided by our staff. If a customer returns a package without authorization, sends it to an incorrect address, returns an incorrect item, or sends an empty box, no compensation will be provided for these actions.

Exchanges

If you would like to exchange your item for a different size, color or design, please indicate your preference when requesting a return.

Exchanges are subject to product availability.

Shipping Costs

The customer is responsible for return shipping costs unless the return is due to our error or the product is defective.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately and provide photos of the product and packaging.

We will work with you to resolve the issue as quickly as possible.

Non-Returnable Items

Some items, such as gift cards, sale or clearance items and custom products, may not be eligible for returns. Please check the product description for details.

Contact Information

If you have any questions or need assistance with your return, please contact us. We will do our best to help you make the return process as easy as possible.

We value your satisfaction and are committed to making your return or exchange experience as smooth as possible. Thank you for choosing our electronic products!

Company: RESTERPANY

Address:Bureau 3 50 Boulevard Stalingrad 06300 Nice France

Phone:+44 07734417918